Frequently Asked Questions

CSS is a property management system service provider. You only need to subscribe for a standard package with one affordable fee to enjoy the complete CSS system modules from admin daily operations to mobile app, CSS Home, ePayment, Visitor Management System and more.

We charge based on the total maintenance charges per month. For more details, please contact our sales & marketing representatives or drop us a message at the website enquiry form or contact our sales & marketing department (012-551 4096).

Only the monthly subscription fees will be incurred. There will be no other additional fees, for instance, maintenance fees or system supporting fees, etc. For your information, there will be a minimum setup fee for a ‘self-managed’ project.

Upon preparation and submission of the required data to us, it will usually take about 3-5 working days for the data migration process to be done.

Yes, internet connection is required to access CSS app/web system.

CSS provides system training free-of-charge for two individuals after the subscription. Additional charges will be incurred only if the client requests additional training sessions and/or more training attendees. It’s worth noting that we do provide unlimited free technical support upon customer request and our professional team is always ready to assist you.

Upon the CSS system subscription, we’ll provide up to 10 free users ID with full system access and unlimited resident ID.

CSS will provide technical support via phone and email. Email support can be accessed through emailing supports@cssdecisions.com. Phone/Chat support is available via 03-92004096 and 011-60922747 / 011-60925963. CSS’s business hours between 9 AM and 5:30 PM from Mondays till Fridays.

There is no tied-down contract to subscribe to our services. Therefore, if you decide to end your subscription, you only need to inform us one month ahead in writing.

Upon termination in accordance with the Agreement, CSS shall delete, remove, and destroy all the customer’s data upon ninety (90) days after termination, cancellation or suspension in accordance with the Agreement.

CSS takes our consumers’ privacy and data security seriously and we are fully compliance with the Personal Data Protection Act 2012. To know more information, please refer to the Privacy Policy.

CSS will perform full server backup daily on latest 30 days data. Backup will start at 8pm and it would not affect the user experience during the process. We adopt 4 methods of the backup process, to know more kindly refer to the SLA service.

No, the user doesn’t require to install any software. CSS provides the web-based service in which user will be able to access our portal anywhere anytime.

We will require the subscriber to provide us owners information and the opening balance/transaction, following CSS standard migration template.

We will encourage the user to attend our training session. CSS will provide free-of-charge training session for two individuals for each new subscription. Or, user may choose to contact our support team for assistance.

No, the user will be able to perform their financial statements task with a few clicks. CSS designed the property management module integrated linking to the financial accounting module.

Yes, the system will be able to generate out the monthly/quarter billing. However, it will still require the user to make the trigger.

No, the user will be able to email out directly from the CSS portal.

Yes, each user level can be customized following the highest authority’s instruction.

Yes, the user able to generate the water billing to the tenant, just some settings need to be done.

No, the user will only be able to void the transaction but not remove it. Besides that, not all the user will have the authority to void too, and it will be based on its user level.

Yes, CSS does provide the audit trails record since Day 1 for most of the information. It is worth to note that any amendment on the audit trails will be prohibited.

Yes, we do provide the email log, so the user will be able to trace when and what did they send out on the email.

CSS does provide a comprehensive package; Our client will be able to enjoy all the 1•Management modules with only one competitive price. Please drop us a message at the website enquiry form to explore more and our representative will get in touch with you soon.

CSS facilitates efficient and convenient communication between the management and residents with various exciting features, i.e. announcement, statement, facility booking, pre-registration etc. awaiting user to explore.

Please contact your Management Office and they shall generate a login ID and password for you.

Yes, our CSS Home app is available in both iOS and Android operating systems, and including in the Huawei Store too.

Yes, residents may also access CSS resident portal via webpage.

No, they are not. They will only be able to view their own individual profile.

Yes, the residents are able to make payment through the resident portal. In the event where an ePayment function is not available, it might due to your Management Office is yet to subscribe this feature with us.

At the moment, advance payment is not accepted via the resident portal.

Yes, it is secured. CSS partnered with Fiuu on ePayment service, with compliance to Payment Card Industry Data Security Standard (PCI DSS).

Yes, the residents will receive an immediate official receipt after their successful payment.

Yes, residents are able to access to all of their units using a single ID.

CSS does provide sub-ID. Master ID (Owner/Tenant) will be able to generate the sub-ID to their family members. It is worth to note that sub-ID will have limited access comparing to master ID.

You may drop us a message at the website enquiry form, our representative will contact you. CSS subscriber doesn’t have to pay extra for the 1•Resident, it is free complimentary module. However, ePayment will incur an additional separate surcharge.

Please contact your Management Office for further assistance. Fyi, tenant wouldn’t able to view the owner’s statement unless only for utilities, for which are instructed to bill to their account.

Yes. Both are inter-link. (i.e., the visitor and SOS button) It will help to cut the tedious visitor registration process, avoiding long queue yet serving a need to trigger immediate alert to the resident when there is any emergency.

Yes. The Management will need to purchase a complete device set of VMS from CSS and self-prepare the telco SIM card.

Yes, we will provide training and user manual for the Security Guard.

No, the Security Guard can only view the unit number but not the phone number. The resident’s phone number has been hidden as a safety and privacy protection.

Yes. As it requires internet access to perform and at the same time enabling Security Guard to make calls through.

Yes. The Security Guard can call the residents, Management Office or make emergency calls with the device.

For the current moment, our OCR only support identity card or license?

Yes, watermark will be applied on the images captured as a safety and privacy protection.

Yes, the management will require to get an installation download link from CSS. Afterward the Security Guard will need to enter their Guard ID & Password and get started!

For this current moment, Security Patrol only support Android.

No. Our Security Patrol will strongly require Internet to best serving the community.

You can have an unlimited number of checkpoints as you like!

Our Security Patrol has in-app built QR code scanner, in which, any Android supporting phone with Camera would fit to perform.

Yes. The management can define an incident list via the web application. The Security Guard can submit remarks and photos to best describe the happening incident.